After submitting: status tracking and exceptions

Common to all five methods Whether the order was keyed in, imported, or synced from a marketplace, an ERP or the API, everything after submission is on this page.

Where a submitted order goes

Important The channel decides where it lands — not every order needs a label fetched by hand:

Channel	Lands in	What you still do
Yamato	Straight to Awaiting (warehouse processing)	Nothing — wait for it to ship
Sagawa	Drafts → To be submitted (label already fetched automatically)	Submit once more to hand it to the warehouse
Upload own label / no shipping service	Drafts	Follow the steps below

Note An order sitting in Drafts is invisible to the warehouse. This is where Sagawa orders get stuck — submitting feels like the end, but one step remains.

Let the system do that final submit

The toolbar has a checkbox, "automatically submit orders whose labels are back and orders needing no label". Tick it and orders go to the warehouse as soon as the label arrives.

The four sub-tabs inside Drafts

Drafts splits by label progress:

Sub-tab	Meaning	What to do
No label obtained	Not requested from the carrier yet	Select and click Create label
In progress	Requested, waiting on the carrier	Wait
To be submitted	Label is back	Submit to the warehouse (or let the system do it)
Get Label Failed	The request failed	Read the message; Modify Channel fixes most

Note Orders stuck in Get Label Failed almost always hit one of three things: an invalid address, an unsupported destination, or excess weight/size. Modify Channel rescues most of them without recreating anything. If the address is at fault, go back to the recipient rules.

▶Getting the label and submitting to the warehouse

What the toolbar buttons do

Button	What it does
Create label	Request a label from the carrier
Submit	Hand an order whose label is back to the warehouse
Modify Channel	Switch carrier after a failure or size rejection — no need to recreate
Intercept (截单)	Request an intercept for an order already in Awaiting (see below)
Cancel	Void an order still in Drafts
AI Translation Address	Auto-translate an address into the local language
Print neutral barcode	Print a barcode without carrier branding
Import / Export	See Method 2: bulk import

Important Cancel and intercept are not the same thing. Orders in Drafts are voided instantly with Cancel. Orders already in Awaiting have no cancel button — only Intercept, which files a request with the warehouse and can fail (we've seen a first attempt fail and a retry succeed). So cancel early: once an order reaches the warehouse, stopping it is no longer guaranteed.

Status and tracking number

Status	Meaning	What you do
Drafts	Created, not yet with the warehouse	Work through the four sub-tabs above
Awaiting	Being picked and packed	Locked for changes; only Intercept can stop it
Completed	Handed to the carrier	Copy the tracking number from the detail page
Void	Cancelled	Check the reason and recreate
Exceptions	Out of stock / address problem / channel limit	Fix what the message says

▶Checking status and getting the tracking number