Prerequisites
Before creating any order, confirm the items below. They are what the warehouse needs to receive and ship your goods correctly.
1. Account and permissions
- You can sign in to Topwell OMS.
- Your account has access to the target overseas warehouse — it appears in the Warehouse dropdown as "Warehouse name (code)".
2. Product data (SKUs)
Warehouses receive and ship by SKU, so every product must exist under Products first. Confirm that:
- The SKU code exists and matches the Barcode printed on the product.
- Product name, declared value, weight and dimensions are filled in.
- Product images are uploaded, if your warehouse requires them.
3. Arrival details (for inbound orders)
- Arrival method: Parcel / Carton / Pallet / Container (20GP, 20HQ, 40GP, 40HQ, 45HQ, 53HQ) / Other, and more
- Tracking number
- Estimated date of arrival
- Packing pattern: which SKU goes in each box, how many units per box, how many boxes, plus box size and weight
4. Recipient details (for outbound orders)
- Recipient and telephone (both required)
- Country/Region, Province/State, City Name, Postal code, Address1 (all required)
- For date-specific delivery, the specified delivery date and the carrier's time-slot code
Save frequent addresses
The Receiving info section has Choose from address book — save an address once and reuse it in one click.
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Checklist
- [ ] I can sign in and see the target warehouse in the Warehouse dropdown
- [ ] Every SKU I'm sending in exists, with matching barcodes
- [ ] I have the tracking number and estimated date of arrival
- [ ] I know the packing pattern: SKU, quantity per box, box count