Parcel Outbound Orders (ToC)

Sending stock in bulk to another warehouse or platform warehouse instead? That's a different order type — see Freight Outbound orders (ToB). When to use this: your stock is already shelved in the overseas warehouse and you need it picked, packed, labelled and handed to a carrier for delivery straight to your end customer. The flow in one line: check available stock → create the outbound order → basic and recipient info → select products → submit → get the label → warehouse processing.

What it's actually called

In the system this is a Parcel Outbound order, found under Warehouse → Parcel Outbound. The neighbouring Freight Outbound is for transfers to other warehouses or platform warehouses (ToB) — not direct-to-customer shipping. See Freight Outbound orders.

Five ways an order gets in

Parcel outbound orders can reach OMS in five ways — pick whichever fits your operation:

Method	Who it's for	How it works
Create in the console	Low volume, one-off shipments	Enter orders one at a time in OMS → Method 1: Create in the console
Bulk import	High volume, orders already in your hands	Fill in the Excel template and upload → Method 2: Bulk import
Platform authorisation sync	Selling on Amazon, Shopify, Rakuten and so on	Authorise the store and marketplace orders sync in automatically → Method 3: Platform sync
ERP authorisation sync	You already manage orders in a third-party ERP	Authorise the ERP and its orders sync in automatically → Method 4: ERP sync
API integration	You have an in-house system or custom requirements	Push orders to OMS over the API → Method 5: API integration

Note All five produce the same parcel outbound order, and everything after creation is identical: get the label → submit to the warehouse → Awaiting → Completed. Only the way the order arrives differs. Whichever you use, you finish on After submitting: status tracking and exceptions.

▶Full walkthrough: creating a Parcel Outbound order from scratch

Overview

Parcel outbound is a closed loop: an order reserves stock, shipping deducts it, and cancelling an order releases the reservation back into available stock.

Note The diamond is the only place an order gets stuck: with no label, it stays in Drafts and the warehouse never sees it. See After submitting: status tracking and exceptions for how to clear it.

First: check available stock

Outbound orders can only draw on Available stock. Check under Inventory → SKU Inventory, where each SKU shows six numbers:

Column	Meaning
Total	Everything physically in the warehouse
Available	What you can actually order against ← use this one
Early Warning Inventory	Your safety-stock threshold
Early Warning Difference	Gap between available and the threshold
Reserved	Held by outbound orders that haven't shipped
In-Transit	On the way, not yet shelved

Note Available = Total − Reserved. In-Transit stock cannot ship. Cancelling outbound orders you no longer need releases Reserved stock. Also check the Inventory Condition column — only Sellable stock can go out on a parcel order.

▶First: checking available stock in SKU Inventory

Where to go next

Pick your method and open its page: Create in the console, Bulk import, Platform sync, ERP sync, API integration. However the order is created, it then goes through After submitting: status tracking and exceptions.