Freight Outbound Orders (ToB)

When to use this: your stock is already shelved in the overseas warehouse and you need it shipped in bulk to another warehouse or platform warehouse — restocking FBA, transferring between overseas warehouses, supplying a distributor or a retail store. The receiver is a warehouse or company, not an end customer. Shipping straight to the person who placed the order? See Parcel Outbound orders (ToC) instead.

What it's actually called

In the system this is a Freight Outbound order, found under Warehouse → Freight Outbound. The neighbouring Parcel Outbound ships direct to end customers. They are two separate order types with separate entry points.

First decide: ToC or ToB

	ToC: Parcel Outbound	ToB: Freight Outbound
Receiver	End customer (an individual)	Another warehouse / platform warehouse / distributor
Typical case	Marketplace and web-store orders	FBA restock, warehouse-to-warehouse transfer, bulk supply
Shipping form	One order, one parcel, courier delivery	Multiple cartons or pallets, freight
Label	Requested from the carrier	Prepared to the receiver's spec (e.g. FBA shipment labels)
What follows	Done once the customer signs for it	The receiving side usually creates an inbound order
Menu	Warehouse → Parcel Outbound	Warehouse → Freight Outbound

Note There is only one test: once this shipment arrives, does it get shipped again? If yes, it's ToB (Freight Outbound). If it ends there, it's ToC (Parcel Outbound).

First: check available stock

Same as parcel outbound — only Available, Sellable stock can go out. Check under Inventory → SKU Inventory; the six stock figures are explained on the Parcel Outbound page.

Note ToB volumes are much larger than ToC, so "Total is enough but Available isn't" happens more often. The gap is usually Reserved stock held by outbound orders that haven't shipped — cancel the ones you no longer need to release it.

Step 1: Open the Freight Outbound page

1. Sign in to Topwell OMS.
2. In the left menu, go to Warehouse → Freight Outbound.
3. Click Add at the top left of the list.

▶Step 1: finding the Freight Outbound page

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Video coming soon

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Step 2 onwards

Being written

The field list, status flow and bulk-import template for freight outbound orders are still being documented. Until then, please confirm the details with your account contact.

Don't forget the inbound order on the other side

A transfer is one out, one in. After this order ships, the receiving warehouse normally creates an inbound order with the inbound type set to Transfer Inbound (not Regular Inbound). See Inbound orders.

Important The two orders must match — quantity, carton count and tracking/container number — or the receiving side cannot claim the delivery. See the FAQ for what to do when they don't.